Associate Customer Service Representative Everyday Banking vacancy for Operations Charlotte Recruitment 2025.

Details of the position: Wells Fargo is looking for an Associate Customer Service Representative for Daily Banking.

In order to give Wells Fargo stability, scalability, and security, CSBB Operations provides a wide range of core operational and contact center services to the company as well as to consumers, small businesses, and wholesale clients. Account reconciliation, cash vault services, mail and courier solutions, unclaimed property processing, legal order processing, estate care, voice, email, chat, and social media services for consumers and small business clients are among the services offered. Other services include deposits, payments, and ATM operations; global fraud and claims; account reconciliation; and cash vault services.

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Associate Customer Service Representative Everyday Banking vacancy for Operations Charlotte Recruitment 20

In this role you will:

• In a fast-paced, high-volume workplace, assist customers and look for ways to improve their questions or concerns about financial products and services with empathy using a range of channels, including phone, text, chat, video chat, and other lines of communication.
• Complete daily tasks like responding to questions, fixing issues, and offering the best possible customer experience while following work rules, policies, and regulations and utilizing several computer systems.
• Direct inquiries and concerns to higher-ranking staff members.

Requirements:

6+ months of experience in contact centers, financial services, or customer service, or equivalent, as proven by one or more of the following: education, training, military experience, and work experience

Desired Experience:

• Capacity to listen, effectively extract information, understand, and address client concerns while delivering excellent customer service
• Excellent interpersonal, written, and verbal communication skills with integrity and a high level of professionalism with all levels of staff and customers, while maintaining accuracy and attention to detail, in a fast-paced, high-demand, metric-driven call center environment
• Experience in the military addressing complicated problems through written or verbal communication, such as supplying action requests, updating personnel records, responding to inquiries about benefits or compensation, fixing mistakes, conducting research, and other tasks as asked by clients
• Capacity to navigate various computer systems and applications, reach or surpass company goals and objectives, and use search tools to locate information
• Knowledge, comprehension, and familiarity with social media, mobile, and internet technologies

Expectations for the job:

• Must be able to attend full duration of required training period​
• This position is not eligible for Visa sponsorship​
• Ability to work additional hours as needed ​
• Schedule may be eligible for a shift differential under the terms of the shift differential policy
• Must work on-site at the location posted ​

Training Schedule:

• You will learn about Wells Fargo banking products, processes, and services through comprehensive classroom instruction, ongoing on-the-job training, and coaching.
• The seven-week training session begins on September 15, 2025. Monday through Friday, 8:00 a.m. to 4:30 p.m. is when training is held. You must stay for the entire seven weeks of this paid training.
• We are open from 7:00 am to 7:00 pm, Monday through Saturday. Your regular work schedule will be determined by the needs of the company.

Compensation: 

• Starting pay of $20 per hour

Posting Location(s):

• 3201 N 4th Ave, Sioux Falls SD 57104

@RWF22

Posting End Date: August 15, 2025

Due to the high volume of applications, the job posting may end earlier than expected.

Equal opportunity is important to us.

An equal opportunity employer is Wells Fargo. Regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected trait, all eligible candidates will be given consideration for employment.

Employees back our emphasis on developing solid customer relationships while maintaining a strong risk-reduction and compliance-driven culture, which firmly defines those standards as essential to our clients’ and business’s success. They are responsible for carrying out all relevant risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes making wise risk decisions, timely and efficient escalation and remediation of issues, appropriately fulfilling risk and compliance obligations, and effectively following and adhering to applicable Wells Fargo policies and procedures. The focus is on proactive monitoring, governance, risk identification and escalation, and making prudent risk decisions that align with the risk appetite of the business unit and all requirements of the risk and compliance program.

Applicants for positions advertised in Canada: All eligible individuals, including women, people with disabilities, Aboriginal peoples, and visible minorities, are encouraged to apply for jobs. During the hiring process, accommodations for candidates with disabilities are offered upon request.

Candidates with Disabilities

To ask for a medical accommodation when applying for a job or going through an interview.

Requirements for Wells Fargo Hiring and Recruitment:

• Third-party recordings are not allowed unless Wells Fargo gives permission.
• Throughout the hiring and recruitment process, Wells Fargo requires you to speak frankly about your own experiences.